Because we are a sustainable brand we do not keep too much inventory, and in fact craft your styles once we get your order. As such, please allow us a few days to make your styles before shipping to you. Once we ship we will notify you. We also request that you please reuse/recycle the LABEL ISHANA cloth bag that brings your garments to you:)
Of course we do. We will calculate the shipping cost to your location and add that onto your total. There is no reason you should not be able to get your LABEL ISHANA pieces while globe trotting!
Domestic packages typically take 4 to 5 business days. International packages will depend on your location. We will provide you a tracking number in all cases and you will know how long your LABEL ISHANA pieces will take to get to you.
Each of our pieces goes through a very strict quality protocol. You might find that the color and texture of the fabric is uneven – this is not a fault but in fact a beautiful characteristic of the hand weaving and hand crafting process.
However, any purchase may be returned if unused, unwashed and undamaged. We are happy to provide an exchange or LABEL ISHANA store credit.
The cost of return or exchange is to be borne by the customer.
We accept returns within 15 days. the LABEL ISHANA team holds the right to not accept returns in case the product is used or damaged by the customer.
All your LABEL ISHANA pieces are handwoven – so we suggest you take special care of these and only dry clean.
You can pay online with your credit/debit card or get in touch with us via email if you prefer to do an online bank transfer.
If you change your mind, you can cancel your order within 1 hour of placing the order. In case of customer request for refund, it will be processed through the same mode within 10 working day.